Communication, Negotiation and Conflict Management Courses

Communication Topic 1 - Communication & customer service

In this topic, learn about advertising, first impressions, customer service, the communication process, communication barriers, effective listening & running meetings.

Communication Topic 2 - Negotiation, conflicts & disputes

This topic looks at the negotiation process, strategies & outcomes, unfair practices, causes of conflict, conflict resolution, dispute avoidance & dealing with complaints.